Eight of them. Each one has a way in, a paper trail, and a point where it's actually finished. Take all eight, or just the two that are bleeding money.
01
Maintenance & Repair Coordination
One number to call, and it actually gets finished.
Every request gets logged, sent to a vendor we've vetted, and chased until the job's done and photographed. You see the before, the after, and the invoice in one place instead of piecing it together from three text threads and a voicemail.
Intake by phone, email, or the resident request form
Dispatch to insured, license-verified vendors
Follow-through until close-out, not until dispatch
Photo documentation before and after
After-hours escalation path for water, gas, electrical, and lockouts
02
Turnovers & Make-Ready
An empty unit is the most expensive thing you own.
We take the unit from the day it empties to the day it's ready to show. Trash-out, deep clean, paint, punch list, keys. You or your broker handle the leasing. We just make sure it's ready when you need it.
Trash-out, deep clean, carpet and paint scheduling
Punch-list build and sign-off with photos
Re-key and key control log
Appliance and smoke/CO detector checks
Ready-to-show handoff to you or your broker
03
Inspections & Condition Reporting
A photo log beats somebody's memory every single time.
Move-in, move-out, and the walk-throughs in between, documented the same way each time. When a deposit gets disputed or an insurer asks questions, you're not trying to remember what the place looked like a year ago.
Move-in and move-out condition reports
Periodic interior and exterior walk-throughs
Time-stamped photo logs, room by room
Deferred-maintenance flags before they become claims
Written summary delivered to the owner in 48 hours
04
Vendor Management & Compliance
The cheap vendor is the one whose insurance never lapsed.
We vet the trades, schedule them, and keep track of them. License, certificate of insurance, W-9, renewal dates. If someone's coverage lapses, we know before they're standing on your roof, not after.
License and insurance verification at onboarding
COI tracking with expiration alerts
W-9 collection and 1099 prep support
Scheduling, access, and site supervision
Bid comparison on jobs over your threshold
05
Bookkeeping & Owner Reporting
Know what the building cost you before your CPA tells you in April.
Expenses categorized, receipts attached, statements when you want them. Your accountant gets a finished file instead of a shoebox, and you stop guessing whether the property actually made money this year.
Expense categorization with receipts attached
Monthly or quarterly owner statements
Budget vs. actual by property
Year-end package and 1099 prep support
Records organized for your CPA, not for us
06
Resident Communication Support
Somebody picks up, and then somebody follows up.
We take the call, write it down, schedule access, and keep the resident posted until it's fixed. We're the owner's coordinator here, not a leasing agent, and we're careful about that line.
Single intake line and request form
Access scheduling and vendor entry notice
Status updates through close-out
Documented request history per unit
Escalation to the owner or broker on anything outside scope
07
HOA & Community Association Support
Boards should be governing, not chasing paperwork.
Association admin is its own skill. We run the meeting logistics, keep the records straight, and stay on top of the vendors working common areas, so the board can spend its time on decisions instead of filing.
Meeting scheduling, notices, and minutes
Records retention and document requests
Vendor oversight and common-area walk-throughs
Work-order tracking across common elements
Reserve-study and maintenance calendar tracking
08
Administrative & Back-Office
The paperwork nobody touches until it's suddenly urgent.
Mail, documents, renewal dates, and the paper trail that makes everything else hold up later. It's the dull layer, and it's the one that keeps a portfolio from quietly drifting out of control.
Mail handling and document management
Insurance and permit renewal calendar
Utility account and service transfers
Digital filing per property and per unit
Owner document requests answered in one business day
How we fit
We work alongside your broker, not around them.
Plenty of owners already have someone handling leasing and rent. That person rarely wants to chase a plumber or rebuild a vendor insurance file at 7am, and that is exactly the work we take.
How we fit
We work alongside your broker, not around them
Plenty of owners already have someone handling leasing and rent. That person rarely wants to chase a plumber at 7am or rebuild a vendor insurance file, and that is exactly the work we take on.
No conflict with an existing brokerage relationship
Overflow capacity without adding a salaried coordinator
Field coordination that can run under your brand
How we scope it
Everything in writing, before anyone starts
Before we touch a building we put down which services we are running, what stays with you, and what it costs. No bundles you did not ask for, and no surprises on the invoice.
A written scope you approve first
Month to month, no long lock-in
If something is outside what we do, we say so and refer it
So which two are costing you the most?
Start there. The rest can wait until it's earned a place.
